Terms & Conditions

Terms and Conditions at AquaLiners Direct

AquaLiners Direct is the trading site for Stephens Industries Ltd, a company registered in England and Wales with company number 572598N, whose registered address is Monks Park, Monks Lane Corsham, Wiltshire, SN13 9PH. Our VAT number is GB137892531. Contact details: 01225 632444 | info@stephens-industries.co.uk.

The use of this website and the sale of Goods via this website are subject to the Terms and Conditions listed here.



You can find our Privacy Policy here. Our Privacy Policy supplements these Terms and Conditions and by using our website, you will be deemed to have read and accepted our Privacy Policy.


AquaLiners Direct grants you a limited licence to access and make personal use of this site. This licence does not include any resale for commercial use of this site or its contents; any collection and use of any products; any collection and use of any product listings, descriptions or prices; any derivative use of this site or its contents; any downloading or copying of account information etc.

This site may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial use without the written consent of AquaLiners Direct.
All content included on the site such as text, graphics, logos, button icons, images, audio clips, digital downloads and software are all owned by AquaLiners Direct and are protected by international copyright laws.


AquaLiners Direct and its affiliates attempt to present the most accurate and reliable information possible. However, from time to time there may be information on AquaLiners Direct that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing or availability.

If we do discover an error, we reserve the right to correct this error, inaccuracy or omission (including after you have submitted your order). We will not be obliged to supply Goods at an incorrect price; we reserve the right to suspend your order and contact you to ask whether you wish to continue with the order at the correct price. We apologise for any inconvenience this may cause you.

We reserve the right to change or update product information at any time without prior notice.

We will not be liable for any recommendations, advice or suggestions on the AquaLiners Direct site or made by our Employees or Agents regarding the use, material choice, application or storage of the Goods. It is your responsibility to check the information and any decision you make to follow any recommendations etc. is entirely at your own risk.


An account on AquaLiners Direct gives you the ability to view trade prices (if you have a trade account) and check out quicker by saving delivery and payment information.

It is your responsibility to protect your account information and ensure that no unauthorised persons have access to them. If you think anyone has accessed your account information without your approval, contact us immediately to let us know. We shall not be liable to any person or company for any loss or damage that may arise as a result of your failure to keep your password or account protected.


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website and that we are not liable in respect of your use of these websites or resources.


All prices are shown exclusive and inclusive of the applicable VAT rate. The VAT exclusive figure is for indicative purposes only; all orders delivered within EEC will be charged VAT.



At the point of placing an order, you are making an offer to buy the Goods from us and we will send you an order acknowledgement. The offer is only accepted by us (and the contract confirmed) at the point that we send you an email to confirm that we have dispatched the Goods. Upon delivery of the Goods to you, the contract will be concluded.

We reserve the right not to accept your order for any reason whatsoever, including, but not limited to, payment problems, product availability and product price or description error. If there are any problems with receiving payment, we’ll let you know.


Solvent-based glues may only be sold to persons over the age of 18 as laid down by law. We are not permitted to supply such products to persons who do not meet the minimum age required as stated below. If you are underage, you must not attempt to purchase these products through our website. By placing an order for any of the products detailed below, you are confirming that you (or the intended recipient) are the minimum age required by law.

EPDM joining kit
EPDM repair kit
Firestone QuickPrime Plus
Firestone Bonding Adhesive
Firestone Lap Sealant
Firestone Water Block Sealant
PVC Adhesive


We have a number of delivery options and timescales available; for more information on these, please see the Delivery page.

Our carriers attempt to deliver each item three times after which the Goods will be returned to AquaLiners Direct. There will be a further cost for us to organise another delivery.

When Goods are returned to us after three failed deliveries or when the delivery details were incorrect we may, at our sole discretion, cancel the order and refund you the cost of the order in line with our cancellations policy.

We will not refund any returned orders in respect of made-to-measure/order Goods (e.g. box welded liners, cut sizes).


If you’re not happy with your order or simply change your mind, you must provide us with notice of your cancellation within 14 days of delivery, under the Consumer Contracts Regulations. To do so, please email info@aqualinersdirect.co.uk. You will then have a further 14 days to return the goods to us in order to receive a refund.

Provided you have notified us of your wish to cancel and meet the terms of our Refund Policy, you will be entitled to a full refund including the standard delivery charge. We are unable to provide a refund of the delivery charge where only part of the order is being returned or where special delivery charges have been added (e.g. next day delivery).

You cannot cancel your order in respect of made-to-measure/order Goods (e.g. box welded liners, cut sizes) unless they are faulty, damaged upon delivery or incorrect.

If you wish to return your order outside of the cancellation time period specified above, please refer to our Returns Policy.

Where you have failed to take reasonable care of the Goods (including up to the point they arrive safely back to us), we reserve the right to refund you in full less any amounts due by way of compensation to either repair the goods or cover any loss.

Please see our Returns Policy for full details of our refund policy and how to return Goods.


Any reviews left by customers related to products or AquaLiners Direct are the opinions of our customers and do not form part of the description or specification. We shall not be held liable if any of the information in a customer review proves inaccurate.


To the fullest extent possible under applicable law, we disclaim any and all warranties of any kind whether expressed or implied, in relation to our Website, Goods and Services. This does not affect your statutory rights in relation to faulty or damaged products or your contract cancellation rights.

We will not be liable, in contract, tort (including without limitation, negligence), pre-contract or other representations (except for fraudulent or negligent misrepresentations) or otherwise out of or in connection with these Terms and Conditions for: any economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); any loss of goodwill or reputation and any special or indirect losses suffered or incurred arising out of or in connection with the provisions of any matter under these Terms and Conditions.

Nothing in these Terms and Conditions will limit our liability for death or personal injury resulting from our negligence or that of our servants, agents and employees.

Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.


If any provision in these Terms and Conditions is judged to be illegal, invalid or unenforceable, that provision will be deemed deleted, and the rest of the provisions will continue in effect.


These terms of use will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the exclusive jurisdiction of the courts of England and Wales.


These Terms and Conditions are effective 01/04/2016. AquaLiners Direct may change these from time to time by updating this page without any notice to you. You should check this page to be aware of any updates.

If you have any questions regarding the Terms and Conditions, please direct them to info@aqualinersdirect.co.uk or AquaLiners Direct, Monks Park, Monks Lane Corsham, Wiltshire, SN13 9PH.